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Wednesday, January 13, 2010

MGT502 MCQs solved 2 Attitudes and Job Satisfaction

21.  The E.M. Foster quote, "How can I know what I think 'til I see what I say?" reflects the notions captured by _____ theory.

a. cognitive dissonance

b. escalation of commitment

c. self perception

d.  uncertainty avoidance

e. social affirmation

(c; Moderate; p. 78) 


22. The degree to which a person identifies with his or her job, actively participates in it, and considers his or her performance as being important to self-worth is _____.

a. job satisfaction

b. job involvement

c. job stability

d. organizational commitment

e. social embeddedness

(b; Moderate; p. 79) 


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23. _____ refers to an individual's general attitude toward his or her job.

a. Job satisfaction

b. Job involvement

c. Job stability

d. Organizational commitment

e. Social investment

(a; Moderate; p. 79) 


24. Which of the following statements would have been most likely made by an employee with a high degree of job involvement?

a.      "My skills make me exceptionally valuable to the company."

b.     "I'm a harder worker than most of my colleagues, even to the degree I am carrying some of the lazier ones."

c.      "It felt great to get promoted; I guess the guys upstairs really did appreciate the way I had been running things."

d.     "I love my job, it is engaging, well-paid, and low pressure enough that I don't have to be always worrying about it in my time off."

e.      "I enjoy working with my hands, so much so that on the days when my job requires me to actually physically build something time flies by without me even noticing it."

(c; Hard; p. 79-80) 


25. In her work in the publishing industry, Vera seeks out new authors who she considers promising. In the past two years she has found a number of new writers whose work she thought was exceptional, and immersed herself in the task of helping them shape their manuscripts for submission to her managers for publishing. Although she was extremely proud of the results, none of the authors she worked with were chosen for publication. Vera believes that the decision not to publish these authors was based on personal rivalries within management, rather than the quality of her writers' work. She is extremely frustrated, dreads coming into work each morning and is seriously thinking of resigning. 

How can Vera's job attitudes best be described?

a. low job satisfaction and low job involvement

b. low job satisfaction and high job involvement

c. high job satisfaction and low job involvement

d. high job satisfaction and high job involvement

e. low organizational commitment

(b; Hard; p. 79-80) 


26. The following answer choices are quotes from employees about their job at Healthy Eating, a chain of health food stores. Which quote most probably comes from an employee who has a great deal of organizational commitment?

a. "I am a great believer in the importance of a healthy diet, so I'm glad I am working for a company that is trying to make simple, healthy food available to all."

b. "I like the fact that in my role as a buyer for Healthy Eating I get to make choices about which food is good enough for us to sell."

c. "Even though I only work in the produce department for now, it's good to know that the suggestions I make about how the store could be improved are heard and considered by my managers."

d. "The challenging nature of the work and the thoughtful and generous way they treat their staff has made Healthy Eating the best place I have ever worked."

e. "With the benefits it provides, it is vital for me to keep my job. In fact, I will stay with Healthy Eating for as long as I possibly can."

(a; Hard; p. 80) 


27.  Organizational commitment is defined as _____.

a.      the degree to which an employee identifies with the organization they work for and its goals

b.     an employee's belief that the organization they work for will go to considerable lengths to ensure that its employees are treated fairly

c.      the degree to which an employee's sense of fulfillment and self worth is related to their job

d.     the amount of effort an employee will make in order to keep or advance their position in an organization

e.      the degree to which an employee believes their work impacts their organization

(a; Moderate; p. 80) 


28.  Of the following, the best predictor of turnover is _____.

a. job satisfaction

b. job involvement

c. organizational commitment

d. cognitive dissonance

e. affective dissonance

(c; Challenging; p. 79) 


29. "It is suggested that with a weakening of the loyalty of employers to employees (and vice-versa) in today's workplace, organizational commitment may be replaced with _____ commitment."

a.      family

b.     occupational

c.      hierarchical

d.     department

e.      socially stratified

(b; Moderate; p. 80) 


30.  Job satisfaction is best described as _____.

a. a result

b. a value

c. an attitude

d. causing high performance

e. a valued discipline

(c; Moderate; p. 85) 


31. The following are methods of measuring employee attitudes:

      I. a one-question global rating

      II. a summation score made up of a number of job facets

      III. a 360ยบ battery 

Which of these methods are the best to use in order to measure job satisfaction?

      a. I only

b. II only

c. III only

d I and II are equally as good

e. II or III are equally as good

(d; Challenging; p. 85) 


32. Which of the following statements is not a finding from independent studies conducted among workers in the U.S.and other developed countries over the past 30 years?

a.      most workers are satisfied with their jobs overall

b.     U.S. trends are generally applicable to other developed countries

c.      employees tend to be most satisfied by the work itself

d.     rate of pay is strongly correlated with job satisfaction for almost all workers

e.      employees tend to be least satisfied with pay and promotion opportunities

(d; Challenging; p. 86) 


33. Which of the following is not generally true?

a. Satisfied workers are productive workers.

b. Productive workers are satisfied workers.

c. Satisfaction is the major determinant of a worker's OCB.

d. Satisfaction comes down to fairness of outcomes, treatments or procedures.

e. Enterprises with a greater percentage of satisfied workers are more effective than those with a smaller percentage of satisfied workers.

(c; Moderate; p. 90) 


34. Which of the following is true regarding the relationship between satisfaction and absenteeism?

a. There is a consistent positive relationship between the two.

b. There is a consistent negative relationship between the two.

c. There is a curvilinear relationship between the two.

d. When fairness is controlled for, there is a direct relationship between the two.

e. No relationship can be established between the two.

(b; Moderate; p. 87)  


35. Factors other than satisfaction that impact one's decision to leave a current job include all of the following except _____.

a. labor market conditions

b. length of tenure with the organization

c. expectations about alternative job opportunities

d. organizational citizenship behavior

e. unionization

(d; Challenging; p. 88) 


36. The following statements are about the relationship between job satisfaction and customer satisfaction for frontline employees who have regular customer contact:

                  I. employee satisfaction is positively correlated to customer satisfaction

                  II. employee satisfaction has no correlation to customer satisfaction

                  III. satisfied customers tend to raise employee satisfaction  

      Which of these statements are true?

a. I only

b. II only

c. III only

d. I and III

e. II and III

(d; Easy; p. 91) 


37. There has been a marked decline in job satisfaction in the United States in recent years. Which of the following statements about this decline is correct?.

a.      The decline is greatest in the high income brackets

b.     The decline is greatest in the middle income brackets

c.      The decline is greatest in the lower income brackets

d.     The decline is confined to middle and lower incomes workers

e.      The decline is confined to middle and higher income earners

(a; Easy; p. 86) 


38. Which of the following statements is not true about attitudes in the workplace?

a.      Changing employee attitudes is necessary if you are to manage dissonance.

b.     High pay alone is not likely to create a satisfying workplace.

c.      Generating positive job attitudes helps lower absenteeism and turnover.

d.     Attitudes help determine how well employees perform on the job

e.      Attitudes give warnings of potential problems

(a; Moderate; p. 86) 


39. An important moderator of the satisfaction-turnover relationship is the _____.

a.      employee's level of performance

b.     organization's culture

c.      management's style

d.     employee's values and attitudes

e.      employee's level of workplace deviance

(a; Challenging; p. 88) 


40. Attending union meetings as a response to dissatisfaction would be what type of response?

a. exit

b. voice

c. loyalty

d. neglect

e. reification

(b; Moderate; p. 89) 


41. Quietly continuing to do your work when you know things won't improve, is what type of response to dissatisfaction?

a. exit

b. voice

c. loyalty

d. neglect

e. social voice

(d; Moderate; p. 89) 

42. Maria is dissatisfied with the way that her manager treats her. She has quit her job and found a new position with another firm. She has expressed her dissatisfaction through _____.

a. exit

b. voice

c. loyalty

d. neglect

e. social voice

(a; Easy; p. 89) 


43. Steve is unhappy with his job.  He takes every possible vacation and sick day and sometimes shows up for work late. He is expressing his dissatisfaction through _____.

a. exit

b. voice

c. loyalty

d. social voice

e. neglect

(d; Moderate; p. 89) 


44. There is a high level of job dissatisfaction amongst the workers on a certain production line. This is mainly due to the perception that the foreman always sides with the line boss when there is a dispute, no matter what the other workers say. Which of the following statements would most likely be made by an employee reacting both passively and destructively to this job dissatisfaction?

a. "Take this job and shove it, I ain't workin' here no more!"

b. "Look, this situation is not acceptable—we need a formal grievance procedure so we can appeal to management above the level of foreman when we can't agree."

c. "That line boss isn't going to be here forever, as long as I just do my job and wait it out, things will get better."

d. "The line boss is a fool and the manager is a fool's dog. I just can't wait to see how they are going to screw things up in the future."

e. "If the foreman and line boss won't listen, we've got to go around them. That's why we have a union, I guess."

(d; Hard; p. 89) 

45. Henry is dissatisfied with his job but believes that his supervisor is a good man who will do the right thing. Henry has decided that if he just waits, conditions will improve. Henry's approach to this problem is termed _____.

a. exit

b. voice

c. loyalty

d. neglect

e. reification

(c; Moderate; p. 89) 


46. Early studies of organizational citizenship behavior (OCB) assumed that it was closely linked with satisfaction. More recent evidence suggests that satisfaction influences OCB, but through perceptions of _____.

a. fairness

b. consistency

c. productivity

d. leadership ability

e. out marketing

(a; Challenging; p. 88) 


47. Which of the following statements is not true?

a.      Satisfied employees increase customer satisfaction and loyalty.

b.     Dissatisfied customers can increase an employee's job dissatisfaction.

c.      In service organizations, customer retention and defection are highly dependent on how front-line employees deal with customers.

d. Satisfied employees are likely to be more productive.

e. The most effective way to improve job satisfaction is a raise in pay.

(e; Moderate; p. 89)