MGT502- Organizational Behaviour
Shared By Tariq Mahmood <tariq6382@gmail.com>
1
William Stahl of Overland Express, Inc. manages a staff of fifty employees. He is considered to be an excellent leader by his subordinates. He strives to help his subordinates as well as continually attempts to build cooperation and loyalty among them. By engaging in such actions, Mr. Stahl is demonstrating:
A) relationship-oriented behavior.
B) change-oriented behavior.
C) task-oriented behavior.
D) ineffective employee-management behavior.
2
Developing and communicating an inspiring vision for the future as well as acting to improve strategic decisions are indicative of possession of _________ in a manager.
A) change-oriented behavior
B) task-centered behavior
C) relationship-oriented behavior
D) staffing development behavioral skills.
3
The perspectives that suggest leaders must match their behaviors to the demands of the situation currently at hand is known as:
A) need hierarchy theories.
B) leader-substitutes theories.
C) situation-contingency theories.
D) situation-centered perspectives.
4
Sharon Winner is the manager for Realities, Inc. in Los Angeles. Her style of leadership with her subordinates involves consultation, coaching, and supportiveness. This style is best referred to as:
A) delegating.
B) selling.
C) participating.
D) telling.
5
Gabriella Green believes in allowing her employees to have responsibility for work completion. Gabriella does not provide much, if any, direction for the work and provides very little in the way of emotionally supporting the employees throughout the work process. This style of leadership is best known as _________.
A) participating
B) delegating
C) selling
D) telling
6
Angela Walker recently finished her undergraduate degree in business administration at the early age of 19. The "Perfect Pitch" telecommunications firm in Atlanta immediately recruited her. She was very anxious to accept the firm's offer and looked forward to the challenges of her first job. It is best understood that Angela would benefit from a manager that engages in the ____________ style of leadership due to her lack of experience and skills.
A) participative
B) delegating
C) selling
D) telling
7
The most appropriate style of leadership that is suggested for subordinates who are thought to be at the M4 stage of maturity is ________________.
A) participating
B) delegating
C) telling
D) selling
8
When Brad Jones challenges his subordinates with his high expectations of them as well as holding them to very high performance standards, he is demonstrating a/an ________ style of leadership.
A) achievement-oriented
B) supportive
C) participative
D) directive
9
Which of the following is the best-suggested leadership style for a manager to possess when the subordinates are lacking in self-confidence and are anxious and the tasks are repetitive as well as boring?
A) Directive
B) Supportive
C) Participative
D) Achievement-oriented
10
When Greg Jenkins views his least preferred co-worker in a negative manner regardless of what the employee does, it can be said that Greg is demonstrating a(n) _______ style of leadership.
A) achievement-oriented
B) relationship-oriented
C) task-oriented
D) manipulative-oriented
11
Charismatic leaders can influence subordinates in which of the following ways?
A) Personal identification
B) Self-efficacy
C) Both A & B
D) None of the above
12
Mark Majors is considered to be self-absorbed and fundamentally insecure in his managerial position. He attempts to manipulate his subordinates and has a significant lack of concern for their welfare. The term that most closely identifies Mark's leadership style is ________.
A) narcissistic
B) directive
C) supportive
D) charismatic
13
Which of the following is/are considered characteristic(s) of narcissistic leaders?
A) Impulsive behavior
B) Poor administrative practices
C) Engaging in excessive impression management
D) All of the above
14
All of the following are steps in the transformational leadership process except:
A) recognizing the need for change.
B) institutionalizing change.
C) maintaining the current vision
D) creating a new vision for the future.
15
Brian Dorsey, manager for The Perfect Climate, Inc., expresses his optimism and faith in his subordinates and willingly delegates authority in order that they may help achieve the organization's mission. Brian is utilizing behavioral suggestions offered for managers who wish to be classed as a ________ leader.
A) transformational
B) relationship-oriented
C) decisive
D) charismatic
Power and Influence: Exercising Leadership and Practicing Politics
1
Gary Williams has been employed at Simon & Smith Contracting for six years. His supervisor has noted that Gary will always accomplish any tasks such as status report compilation that he has been assigned. The supervisor also has noted that Gary fails to apply his maximum effort to the assignments and seems to be unenthusiastic about the task. Which of the following best indicates the response Gary is demonstrating?
A) Compliance
B) Commitment
C) Resistance
D) Complacency
2
Abigail Simpson manages the twelve engineers assigned to her department at Excellent Engineering, Inc. Ms. Simpson consistently makes requests clearly and politely to her subordinates. In addition, she genuinely seems to be sensitive to the perceptions and concerns of the staff. It can be stated that Abigail is engaging in the use of ________.
A) expertise
B) legitimate authority
C) control over rewards
D) referent power
3
_________ involves the presentation of facts and data in a logical manner that is designed to convince the subject that a certain request is the best way to proceed and will result in a positive outcome.
A) Consultation
B) Inspirational appeal
C) Ingratiation
D) Rational persuasion
4
When Benjamin Wood enlists the help of others to exert pressure and persuasion on one of his subordinates in order to get the worker to behave in a particular manner, he is engaging in which of the following influence tactic?
A) Pressure
B) Personal appeals
C) Coalition formation
D) Rational persuasion
5
If a manager attempts to appeal to the subordinate's aspirations, desires, or beliefs when making a request of the subordinate, the manager is most probably engaging in the influence tactic of ________.
A) inspirational appeals
B) ingratiation
C) personal appeals
D) consultation
6
Which of the following influence tactic is most frequently used to target superiors and most commonly is used to make an initial request?
A) Ingratiation
B) Coalition formation
C) Exchange
D) Rational persuasion
7
Empathize and sympathize with any problems a request may cause and stressing the target's unique skills and abilities to carry out the request are considered general tips for using which influence tactic effectively?
A) Ingratiation
B) Personal appeals
C) Consultation
D) Legitimating
8
Jim Jenkins directs a department of ten employees at Mason's Distribution Center. He is known to be persistent with task requests and checking on the progress of the task frequently. Which of the following best identifies the influence tactic utilized by Jim?
A) Personal appeals
B) Coalition formation
C) Pressure
D) Consultation
9
Which of the following terms is best defined by stating it involves the use of power and influence tactics for personal benefit?
A) Political seasoning
B) Coalition formation
C) Legitimate authority
D) Organizational politics
10
Which of the following is considered to be a contributing factor to the likelihood political behavior will be used?
A) Corporate doublespeak
B) Personality
C) Preoccupation with organizational image
D) Negative self-image
11
Which of the following is best identified by the ability to adapt to a range of social situations and still feel comfortable?
A) Interpersonal adaptability
B) Interpersonal perception
C) Persuasive influence
D) Impression management
12
When Thomas Haller attempts to make himself appear in a favorable light to his superiors, he is engaging in _________.
A) other-focused tactics
B) self-focused tactics
C) organizational politics
D) Machiavellian tendencies
13
Dave Davidson manages the five accountants at Star & Stein Accounting Firm. He consistently tries to pin the blame for any task failures on the junior staff members directly involved with the task. It can be stated that Mr. Davidson is engaging in the political tactic of _______.
A) scapegoating
B) information manipulation
C) positive image management
D) negative image management
14
Will Williamson makes a point to express his admiration for his superiors and offers to do unsolicited personal favors for them. Will is engaging in ______.
A) negative image management
B) positive image management
C) other-focused tactics
D) self-focused tactics
15
Daniel Jackson attempts to lull his opponents into a false sense of security in order to get them to let down their guard. The term which best describes Daniel's action is ______.
A) Sandbagging
B) Self-focused tactics
C) scapegoating
D) Image management
Constructively Dealing with Conflict and Stress
1
Jennie Smith, the manager of the marketing department for Fresco Enterprises, is finding herself engaged in a conflict situation with the manager of the accounting department for the firm. Jennie is under time constraints for concluding a project and needs to have a decision to the CEO within two days. She approaches the accounting manager with a plan to cut her project expenses while asking that department to expedite the funding for advertisements. Jennie's style of conflict resolution in this situation is most probably the _______ style.
A) forcing
B) accommodating
C) compromising
D) avoidance
2
Allen Kyle has a very aggressive personality with little regard for the sensitivities of others. He is known to actively engage in open confrontation with the managers of his firm and shouts loudly to command the attention of the members attending the corporate meetings. He resorts to stating "I am the owner so it must be done the way I want it to be done" whenever he stands to lose an argument. It is best indicated that Allen possesses a _________ style of conflict resolution.
A) Collaborating
B) Compromising
C) Accommodating
D) Forcing
3
Debra Williamson demonstrates her concern for the employees she manages at Gunther Fabricating by consistently giving in to their ideas or suggestions. It is rare for Debra to challenge any employee's request. The best descriptor for her style of conflict resolution is most probably _________.
A) accommodating
B) forcing
C) avoidance
D) collaboration
4
Japan as well as __________, another collective culture, does not utilize the forcing style of conflict resolution, as it does not agree with their overall philosophy on successful conduct.
A) Australia
B) Korea
C) Argentina
D) United States
5
Which of the following item (s) is/are considered effective managerial suggestions for resolving or reducing conflict?
A) Separation of the parties in conflict
B) Appointment of a conflict stimulator
C) Restrict information to only the managers involved
D) Allow the conflict to play through
6
The managers and employees of Great Mountain Landscaping have become complacent in their positions. They have practically ceased to generate new ideas and lack inspiration for their jobs. In order to battle this problem, Great Mountain has enlisted the services of an outside firm in order to stimulate a controlled conflict environment within the organization. The hired assistance is most probably called a conflict __________.
A) Integrator
B) agitator
C) stimulator
D) instigator
7
Which term best fits the description of "pressures, demands, and strains" that can go hand-in-hand with job duties and responsibilities?
A) Stress
B) Conflict
C) Obligation
D) None of the above
8
Examples of stressors include corporate layoffs, new job assignments, and ________.
A) corporate wellness programs
B) adequate communication
C) corporate mergers
D) insightful managers
9
Jason Sanders is undergoing a great deal of stress at his job. He is unsure exactly how to prioritize his tasks in order to successfully complete his assignments. Jason performs several duties during the course of a day and finds that the accomplishment of one duty directly competes or interferes with the successful accomplishment of another duty. It can be said that Jason is most probably experiencing __________.
A) role ambiguity
B) cultural differences
C) organizational barriers
D) role conflict
10
Martin Manchez was recently hired on at the Applegate Industrial Firm. He is very unsure exactly what the new job requires of him and has no information as to what resources he may utilize to accomplish his assignments. Martin is feeling a significant amount of dissatisfaction and uncertainty about his new job. It is indicated that Martin is most probably experiencing _________.
A) role conflict
B) role ambiguity
C) stress
D) All of the above
11
Which of the following is best described by "aggressive, take-charge individuals who rarely letdown and mostly play to win in situations"?
A) Type B personality
B) Integrator
C) Type A personality
D) Effective managers
12
Michelle Martinez is a registered nurse at a state psychiatric facility. She constantly complains of feeling exhausted and has been experiencing problems with concentration while on duty and in her family life. This in turn has resulted in her loss of enthusiasm for the job and has produced a feeling of personal underachievement in Michelle. Michelle is most probably experiencing ________.
A) burnout
B) stress
C) role conflict
D) role ambiguity
13
James has made several changes at his organization that are designed to better accommodate the needs of the employees. For instance, James has established an on-site child and elder day care center. In the three months this center has been functional, the organization has seen a 15% decrease in employee absenteeism. It can be stated that James' organization has recently established a successful __________.
A) corporate wellness program
B) family-supportive policy
C) employee assistance program
D) jobs redesign policy
14
Which one of the following items is best identified as a program that provides access to professional help for employees who are experiencing problems such as alcohol abuse or emotional difficulties?
A) Jobs Redesign Program
B) Family-Supportive Program
C) Employee Assistance Program
D) Corporate Wellness Program
15
The ABC Corporation is devoted to helping its employees fare better with their personal health-related issues. ABC offers the employees 24-hour access to an on-site fitness and exercise facility and provides routine screening for blood pressure and cholesterol levels for the workers and their families. It can be stated that the ABC has a/an _________ in place at the organization.
A) corporate wellness program
B) family-supportive policy
C) decisive management techniques
D) employee assistance program
Communicating and Negotiating Successfully
1
Surveys, suggestion boxes, and employee newsletters are considered to be ______ types of communication.
A) downward
B) upward
C) grapevine
D) lateral
2
The form of communication that typically involves interactions between individuals possessing equal power is best referred to as ______________ communication.
A) upward
B) downward
C) horizontal
D) vertical
3
Randy Trumble and Patrick Bell are managers of two different departments of Krazy Enterprise in St. Louis. When these two gentlemen engage in business communications with each other, it is most probably ____________.
A) lateral communication
B) upward communication
C) grapevine communication
D) downward communication
4
Which of the following terms best identifies the informal, unofficial form of communication found within most organizations?
A) Gossip
B) Lateral communication
C) Horizontal communication
D) Grapevine
5
Which of the following statements is/are considered to be suggestions for the proper use of informal communications?
A) An open discussion of the worst-case scenario
B) Disavow any downsides to decisions
C) Restrict information to only the managers involved
D) Maintain and encourage rumors
6
When Raj engages in open sharing of information with the involved parties and discusses timetables that are applicable to important and upcoming events with the individuals involved in the project, it can be stated that he is engaging in:
A) upward communications.
B) proper suggested uses of informal communications.
C) the grapevine.
D) effective use of horizontal communication.
7
Which of the following most clearly fits into the category of being a "most lean" media form of communication?
A) Teleconferencing
B) Face-to-face contact
C) Bulletin boards
D) Voice mail
8
Markham Grimes' office is located in the outer building of a twenty building complex. He frequently encounters problems with his communications to the finance department located in the most inner building of the complex. The communication problem encountered by Markham is one involving physical distance and is best referred to as a __________.
A) structural barrier
B) organizational barrier
C) hierarchical barrier
D) interpersonal barrier
9
Riya has noted that she experiences communication difficulties with the male members of her staff. Quite frequently, her intended messages and directives are unclear or misinterpreted by her subordinate male staff. This is an indication of experiencing which structural barrier?
A) Status
B) Cultural differences
C) Organizational structure
D) Gender
10
Which of the following item(s) is considered to be a/an interpersonal barrier(s) to effective communication?
A) Corporate doublespeak
B) Gender
C) Cultural differences
D) All of the above
11
The term which best describes the use of language aimed at turning bad news into good news and shifting the blame for the problem is __________.
A) paralanguage
B) external communication barrier
C) self-preservation
D) doublespeak
12
A suggested method to help overcome organizational barriers to effective communication is
A) utilize face-to-face communication more frequently.
B) become a better listener.
C) engage in better, not more communication.
D) keep messages as simplistic as possible.
13
Which of the following is considered a method to help overcome personal barriers to effective communication?
A) Impulsive behavior
B) Poor administrative practices
C) Engaging in excessive impression management
D) Improvement of listening skills
14
Which of the following item(s) identifies strategies utilized by leading companies for improving communication within the organizations?
A) Communication is decentralized and informal.
B) There is a close match between saying and doing.
C) There is an emphasis on face-to-face communication.
D) All of the above.
15
When Daniel Greene, CEO for a top clothing manufacturer in the United States, accomplishes what he states will be accomplished and communicates, most often, to his staff via face-to-face communication, he is demonstrating utilization of:
A) impression management.
B) excellent corporate communication.
C) decisive management techniques.
D) charismatic leadership.
Structuring Companies for Effective Competition
1
_____________ structures have effort put into placing all the jobs needed to produce and sell a product within the same group of employees.
A) Customer-based
B) Product-based
C) Geographic-based
D) Matrix
2
Which of the following is considered to be a positive of a customer-based structure?
A) Customer lessons learned by one group may need to be relearned by another group.
B) Serving all customers efficiently may be an impossible task to accomplish.
C) Customers are given top priority.
D) Provides a natural focal point for bringing people and teams together.
3
Power distribution can refer to how the organization is __________.
A) vertically differentiated
B) laterally differentiated
C) relationship-centered
D) flatly structured
4
When the First National Bank of Winslow incorporated changes to their operational methods, such as increasing the number of employees directly reporting to one manager, they were in essence modifying the _________ within their organization.
A) relationship-oriented behavior
B) delegation
C) span of control
D) matrix structure
5
A firm that is involved in a fast-changing industry may find that a _______ structure to be more beneficial.
A) centralized
B) taller
C) formal
D) decentralized
6
Which of the following terms best describes the act of providing lower level management with the opportunities to develop their skills and expertise?
A) Participation
B) Delegation
C) Dumping
D) Segregation
7
Randall Minnich is engaging in ________ when he gives his employees responsibility and control over their assigned jobs.
A) direction management
B) dumping
C) delegation
D) supportive leadership
8
Which structural concept is basically referring to the number of rules, policies, and procedures that exist within the organization?
A) Formalization
B) Bureaucracy
C) Functional
D) Vertical differentiation
9
A bureaucracy is actually an extremely _________ organizational form.
A) organic
B) mechanistic
C) informal
D) formal
10
When the size of an organization increases, which of the following is anticipated to be observed within that organization?
A) The organization becomes taller
B) The organization becomes more informal
C) The organization experiences less functional specialization
D) The organization becomes more centralized
11
Which of the following is considered a benefit of the effects of technology on organizations?
A) There is less need for leadership from upper management
B) The increased skill abilities of employees
C) The stabilization of economic conditions
D) The generation of various types of interdependence among people and tasks
12
In which form of structure do employees perform more specialized job functions and the predominant firm goal is efficiency?
A) Formal
B) Bureaucracy
C) Organic
D) Mechanistic
13
In which of the following forms of structure are jobs less specialized and more broadly defined while power is more decentralized?
A) Organic
B) Flat
C) Mechanistic
D) Formal
14
In the ABC Corporation, information flows largely from upper management and there is a great deal of formality in how tasks are accomplished. The best classification for an organization with this form of structure would be ________.
A) loose
B) mechanistic
C) organic
D) informal
15
Which of the following structural approaches seem to be the most effective in a relatively unstable business environment?
A) Customer-based
B) Mechanistic
C) Organic
D) Formal
Corporate Culture: Analyzing and Shaping the Firm's Way of Life
1
Which of the following terms is best identified by stating it involves the firm's overall values, beliefs, and behaviors?
A) Artifacts
B) Assumptions
C) Mission statement
D) Corporate culture
2
Of the following items, which would be considered a positive effect of an organization having a definable culture in place?
A) Reduction of destructive infighting
B) Built-in resistance to change
C) Maintenance of standard performance levels
D) Easier adaptability during mergers
3
When the employees of Learning-for-all Corporation speak of their deceased founder, Leonard Learning, they are engaging in the use of _________ to communicate its culture to others.
A) myths
B) rituals
C) stories
D) symbols
4
A common theme found within an organization's life stories is/are ________________
A) Will I get fired?
B) Aren't we great?
C) Beyond the call of duty.
D) All of the above.
5
Items such as a desired parking space or use of the corporate jet are actually ________ that communicate the culture of the organization.
A) rituals
B) symbols
C) nonverbal language
D) ceremonies
6
When Yashmi was awarded a promotion to upper management level during a ceremony held in her honor, she was experiencing a __________.
A) rite of passage
B) symbolic display of appreciation
C) lateral progression
D) horizontal communication.
7
Which of the following is considered a general step for developing a useful corporate mission statement?
A) Teleconferencing with benchmark firms
B) Employee involvement
C) Definition of priorities
D) None of the above
8
The process of learning organizationally useful behaviors is better known as _______.
A) socialization
B) orientation
C) hierarchical integration
D) interpersonal segmentation
9
Individuals who are utilized by organizations to assist newcomers with their integration into the firm are referred to as __________.
A) guides
B) mentors
C) socialization specialists
D) effective managers
10
A(n) _______________ culture characterizes those businesses in which people put a lot on the line and simultaneously receive fast feedback.
A) fearlessness
B) persistence
C) adaptive
D) process
11
The business of real estate is an example of a ________ culture.
A) one-shot
B) fearlessness
C) persistence
D) process
12
A culture in which feedback about the business is rather slow and there really is not much risk involved is ___________.
A) the process culture
B) a progressive culture
C) the persistence culture
D) a fearlessness culture
13
Which type of culture involves a tremendous amount of risk, has a very slow feedback rate, and is exemplified by the oil business?
A) Persistence culture
B) Fearlessness culture
C) The progressive culture
D) One-shot culture
14
Which of the following item(s) can be considered warning sign(s) of a need to change culture?
A) Poor group relations
B) Adequate morale
C) Long-term vision
D) All of the above
15
Which of the following is/are considered a key(s) to facilitating culture change within an organization?
A) Impression management
B) Excellent corporate communication
C) Understanding the culture before making changes
D) Charismatic leadership
Behavioral Challenges in International Management
1
The Triad countries include the United States, the European Union, and _______.
A) Japan
B) Brazil
C) China
D) Australia
2
In phase 2 of a firm's international expansion, the firm is usually considered to be a/an _________ firm that has expanded its sales abroad.
A) multinational
B) domestic
C) international
D) foreign
3
Which of the following legal systems have: community orientation, a set of rules based on customs, and legal outcomes evaluated relative to the group?
A) Islamic Law
B) Common Law
C) Asian Systems
D) Sub-Saharan African Law
4
The legal system that possesses the common characteristics of a large degree of bureaucracy and minimal emphasis on personal/individual rights is ___________.
A) Communist/Socialist Law
B) Civil Law
C) Asian Systems
D) Sub-Saharan African Law
5
Factors to assist with the classification and rating of political risks across countries include _________.
A) import restrictions
B) stability of the political system
C) per capita income
D) all of the above
6
An example of an external economic risk is _________.
A) tariffs
B) threat of kidnapping of expatriates
C) presence of roads and ports
D) ability to hire foreign nationals
7
An organization facing significant international expansion difficulties due to regulations regarding the environmental impact of the business can be said to be experiencing ________.
A) domestic economic risk
B) external economic risk
C) political/economic risk
D) environmental impact risk
8
The _________ approach to managing risk includes the direct approach of long-term agreements and promotion of host goals.
A) defensive/reactive
B) linking/proactive
C) defensive/linking
D) reactive/linking
9
The number one countries considered to be the most and least risky areas in which to conduct business (respectively) are _______ and ________.
A) Singapore, China
B) Nigeria, Canada
C) Ecuador, Luxembourg
D) Ireland, Vietnam
10
An indirect defensive/reactive approach to managing risk is/are _______.
A) home country government pressure
B) lobbying of foreign governments
C) joint ventures
D) All of the above
11
________ can impact international business operations by its affect on business hours, holidays, and days of rest.
A) Paralanguage
B) Communication barriers
C) Religion
D) Cultural knowledge
12
Which work-related value dimension is best identified by the extent to which the primary focus is on assertive acquisition of money and power versus the quality of life and one's interpersonal relationships?
A) Individualism-Collectivism
B) Masculinity-Femininity
C) Uncertainty avoidance
D) Power distance
13
Which of the following value dimension has a focus that looks at the value of the self versus the group?
A) Uncertainty avoidance
B) Masculinity-Femininity
C) Power distance
D) Individualism-Collectivism
14
The model of value differences was first designed by ________.
A) Abraham Maslow
B) Geert Hofstede
C) Frederick Taylor
D) Frederick Hertzberg
15
Which of the following is/are considered a/an consequence(s) of organizational failure to manage American expatriation?
A) Wasted relocation costs
B) Effective performance
C) Career progression
D) All of the above
Creating and Implementing Organizational Change
1
When an industrial organization installs specialized equipment to monitor potentially hazardous emissions due to environmentalist pressure, they are in essence experiencing change that is ________.
A) unplanned
B) temporary
C) planned
D) guided by upper-level management.
2
Decentralization of power, team structure, and flattening of the hierarchy are examples of which type of organizational change?
A) People change
B) Strategic change
C) Structural change
D) Technological change
3
________________ change is identified with retrenchment, stability, and growth posture.
A) Technological
B) Organizational
C) Structural
D) Strategic
4
Which of the following is considered to be a source of resistance to organizational change at the individual-level?
A) Firm inertia
B) Selective perception
C) Threats to power structures
D) Job restructuring
5
When an organization fails to change a processing method that has been proven to be less effective than newer methods now available, it can be stated that the organization is dealing with __________.
A) company inertia
B) habit
C) fear of the unknown
D) fear of economic threats
6
George White is demonstrating resistance to the new operating methods incorporated at the organization he works for. Which of the following is an action that Mr. White would be likely to engage in?
A) Promotion of the new methods to coworkers
B) Acquisition of skills pertinent to the new methods
C) Attempting to delay the change
D) Discussion of the new methods and the job requirements with supervisors
7
When Thomas Alexander realized he would face a possible demotion when the Phoenix Organization began its change process, he became resistant to the idea of change. It can be stated his resistance was most probably attributable to fear of _________.
A) uncertainty
B) inadequate work skills
C) insecurity
D) loss of power
8
Which of the following methods for responding to resistance to change offers the advantages of building a commitment to the change and allowing valuable information to be obtained?
A) Manipulation/co-optation
B) Negotiation/agreements
C) Facilitation/support
D) Involvement/participation
9
When Frank Foote attempts to eliminate resistance to change at his organization by only letting out information very selectively, he is in essence practicing ________.
A) manipulation
B) coercion
C) co-optation
D) facilitation
10
Mary never fails to seek out the opinion and ideas of individuals at the organization that she really has no need of obtaining an opinion from. Her method of responding to resistance to change is known as _______.
A) manipulation
B) co-optation
C) negotiation
D) facilitation
11
The type of leader most apt to utilize coercion methods of responding to resistance to change is _________.
A) autocratic
B) democratic
C) narcissistic
D) insecure
12
All of the following identifies recommendations for reducing resistance to change except ________.
A) plan for the change
B) initiate the change without offering support
C) make the change an experiment
D) be willing to negotiate
13
An example of an interpersonal technique that can promote change is which of the following?
A) Sensitivity training
B) Manipulation
C) Coercion
D) Process consultation
14
When a change agent's job entails interviewing all parties about the relations among people, including interpersonal stumbling blocks and problems, this technique to promote change is known as ________.
A) facilitation and support
B) team-building techniques
C) process consultation
D) manipulation and co-optation
15
Which of the following is not suggested to help in evaluating change efforts?
A) Specify the criteria to be affected
B) Develop goals for the program at the outset
C) Incorporate an evaluation component from the start
D) Do not specify the criteria or measures that should be affected by the change effort
