Management Solved MCQ
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1. Your boss never gives you the benefit of the doubt. When you were late back from lunch, he assumed that you had simply taken too much time. He never considered that the elevators were out and you had to walk up 10 flights of stairs. Your boss is guilty of _____.
a. self-serving bias
b. selective perception
c. fundamental attribution error - ans
d. inconsistency
e. stereotyping
2. What are the three primary determinants of behavior that organizational behavior focuses upon?
a. profit structure, organizational complexity, job satisfaction
b. individuals, profit structure, and job satisfaction
c. individuals, groups, and job satisfaction
d. groups, structure, and profit structure
e. individuals, groups, and structure - ans
3. Analyzing relationships, determining causes and effects, and basing conclusions on scientific evidence all constitute aspects of _____ study.
a. organizational
b. intuitive
c. theoretical
d. systematic - ans
e. case-based
4. How is the satisficing decision maker best characterized?
a. as using rationality
b. as using bounded rationality - ans
c. as affected by anchoring bias
d. as using creativity
e. as relying on others to make decisions
5. What was the most significant change in the U.S. labor force during the last half of the twentieth
century?
a. substantial decreases in the number of workers who are under 55
b. increases in the percentage of U.S. citizens of Hispanic origin
c. increasing numbers of African-Americans at all levels within the workforce
d. the steady increase in the percentage of workers that are men.
e. the rapid increase in the percentage of workers that are women. - ans
6. Who sets MBO objectives?
a. the boss
b. the boss and immediate subordinates
c. they are set jointly by superior and subordinate - ans
d. the employees performing the task in question
e. each working division in cooperation with management
7. Which of the following is a trend in management since the 1980s?
a. managers taking full control of the decision making process
b. top-down management
c. forcing employees to take responsibility for the implementation of their work
d. decreasing employee empowerment
e. a blurring between the roles of managers and workers - ans
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8. A company is looking for a manager to liaise between its home office in the United States, its
manufacturing plants in Poland and Germany, and its suppliers in the Middle East and South Asia. A
good candidate would be likely to score highly in what subpart of intelligence?
a. Cognitive
b. Social
c. Emotional
d. Cultural - ans
e. Spiritual
9. Classical conditioning would view which of the following as most likely to be a conditioned response?
a. wincing when you stub your toe
b. driving on the right side of the road
c. flinching when startled by a loud noise
d. looking for shelter when the sky turns gray -ans
e. mouth watering when you eat delicious food
10. Social learning theory is an extension of _____.
a. classical conditioning
b. operant conditioning - ans
c. shaping
d. Pavlovian theory
e. continuous reinforcement principles
11. It is estimated that about 50 percent of the North American population is Type A., while a much smaller percentage of the Swedish population is Type A. Which of the following is the most likely explanation for why this is so?
a. the dominant personality characteristics of a country's population influences its culture.
b. the ethnic background of North America gives a genetic predisposition towards Type A personalities
c. in general, North Americans have far less leisure time than do Swedes
d. North Americans believe that they can dominate their environment
e. achievement and material success are more highly valued in North America than in Sweden -ans
12. Jan is a security officer. Jan believes that it is important to know exactly who is in the office at any
given time. She notices that some employees do not sign out of the office when they take lunch, which makes it impossible to keep track of who is actually in the office. Jan becomes frustrated with those
employees. She makes note of them and reports them to their supervisors.
In the above scenario, what is the behavioral component of Jan's attitude to the employees who did not sign out of the office?
a. Jan believes that it is important that she know exactly who is in the office at any given time.
b. Jan notices that some employees do not sign out of the office when they take lunch.
c. Jan finds it impossible to keep track of who is actually in the office.
d. Jan becomes frustrated with those employees who do not sign out of the office.
e. Jan notes which employees leave the office without signing out, and reports them to their supervisors. - ans
13. Any incompatibility between two or more attitudes or between behavior and attitudes results in _____.
a. organizational dissonance
b. cognitive dissonance - ans
c. attitudinal clarification
d. values clarification
e. affective reactance
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14. Dan strongly believes that it is important that he spends time with his children on the weekends. Which of the following situations would most likely result in a very strong desire to reduce cognitive dissonance?
a. Being made by his boss to work weekends or lose his job.
b. Working over the weekend in order to cover for a sick friend.
c. Working over the weekend in order to secure a large cash bonus.
d. Working over the weekend in order to free up time for a golf game later in the week. - ans
e. Working over the weekend in order to complete a project for a client vital to the company.
15. Which of the following statements would have been most likely made by an employee with a high degree of job involvement?
a. "My skills make me exceptionally valuable to the company."
b. "I'm a harder worker than most of my colleagues, even to the degree I am carrying some of the lazier ones."
c. "It felt great to get promoted; I guess the guys upstairs really did appreciate the way I had been running things." - ans
d. "I love my job, it is engaging, well-paid, and low pressure enough that I don't have to be always worrying about it in my time off."
e. "I enjoy working with my hands, so much so that on the days when my job requires me to actually physically build something time flies by without me even noticing it."
16. The following answer choices are quotes from employees about their job at Healthy Eating, a chain of health food stores. Which quote most probably comes from an employee who has a great deal of organizational commitment?
a. "I am a great believer in the importance of a healthy diet, so I'm glad I am working for a company that is trying to make simple, healthy food available to all." - ans
b. "I like the fact that in my role as a buyer for Healthy Eating I get to make choices about which food is good enough for us to sell."
c. "Even though I only work in the produce department for now, it's good to know that the suggestions I make about how the store could be improved are heard and considered by my managers."
d. "The challenging nature of the work and the thoughtful and generous way they treat their staff has made Healthy Eating the best place I have ever worked."
e. "With the benefits it provides, it is vital for me to keep my job. In fact, I will stay with Healthy Eating for as long as I possibly can."
17. Which of the following statements is not a finding from independent studies conducted among workers in the U.S. and other developed countries over the past 30 years?
a. most workers are satisfied with their jobs overall
b. U.S. trends are generally applicable to other developed countries
c. employees tend to be most satisfied by the work itself
d. rate of pay is strongly correlated with job satisfaction for almost all workers - ans
e. employees tend to be least satisfied with pay and promotion opportunities
18. The following statements are about the relationship between job satisfaction and customer satisfaction for frontline employees who have regular customer contact:
I. employee satisfaction is positively correlated to customer satisfaction
II. employee satisfaction has no correlation to customer satisfaction
III. satisfied customers tend to raise employee satisfaction
Which of these statements are true?
a. I only
b. II only
c. III only
d. I and III - ans
e. II and III
19. Maria is dissatisfied with the way that her manager treats her. She has quit her job and found a new position with another firm. She has expressed her dissatisfaction through _____.
a. exit - ans
b. voice
c. loyalty
d. neglect
e. social voice
20. Which of the following is an environmental force that shapes personality?
a. genetic inheritance
b. gender
c. height
d. brain size
e. experience - ans
21. A high score in which dimension of the Big Five model predicts good job performance for all occupational groups?
a. extraversion
b. agreeableness
c. conscientiousness - ans
d. emotional stability
e. openness to experience
22. People who consistently believe they control their own destinies have a/an _____.
a. high emotional stability
b. internal locus of control - ans
c. Type A personality
d. high propensity for risk-taking
e. high self esteem
23. The theory that asserts that motivation depends upon an employee's goals, and the belief that productive behavior will get these goals accomplished, is called _____.
a. Herzberg's dual-factor theory
b. McClelland's three needs theory - ans
c. Vroom's expectancy theory
d. Maslow's hierarchy of needs
e. Alderfer's ERG theory
24. During an annual review Mitchel made the following assertion:
"When I look at myself and my performance I see that what I have achieved is outstanding and has, not surprisingly, won me the admiration and envy of most of my colleagues. I notice that every-one keeps talking about me; they are all just waiting to find out what triumph I will pull off next! In short, I don't just deserve a raise, but need one, since without me, let's face it, the place would simply fall apart."
Which of the following is probably the best descriptor of Mitchel's personality?
a. Type A
b. external locus of control
c. high-self monitoring
d. narcissistic - ans
e. high Mach
25. Which of the following is an example of the use of extinction in shaping behavior?
a. a teacher does not respond to any student who speaks before being called upon - ans
b. a workplace institutes a zero-tolerance policy for drug and alcohol use
c. a manager docks the pay of all workers who arrive late
d. a cat owner sprays his cat with water every time it tries to sit on the couch
e. a soccer coach rewards his players with praise and small rewards if they prevent the other team from scoring
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