Chapter 1 Introduction to Management and Organizations
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. Whereas _____________ is concerned with the means of getting things done, _____________ is concerned
with the ends, or attainment of organizational goals.
a. effectiveness; efficiency
b. efficiency; effectiveness
c. effectiveness; goal attainment
d. goal attainment; efficiency
(b; difficult; p. 8)
WHAT DO MANAGERS DO? MANAGEMENT FUNCTIONS
52. The five management functions of planning, organizing, commanding, coordinating, and controlling was proposed by ______________.
a. Frederick W. Taylor
b. Henry Ford
c. Chester Barnard
d. Henri Fayol
(d; difficult; p. 9)
53. _____________ was a French industrialist who identified the basic management functions.
a. Weber
b. Taylor
c. Herzberg
d. Fayol
(d; moderate; p. 9)
54. Writing an organizational strategic plan is an example of the ______________ management function.
a. leading
b. coordinating
c. planning
d. organizing
(c; difficult; p. 9)
55. Organizing includes _____________.
a. defining organizational goals
b. hiring organizational members
c. motivating organizational members
d. determining who does what tasks
(d; difficult; p. 9)
56. A manager resolving conflict among organizational members is performing what function?
a. controlling
b. commanding
c. directing
d. leading
(d; moderate; p. 9)
57. The process of monitoring, comparing, and correcting is called _____________.
a. controlling
b. coordinating
c. leading
d. organizing
(a; moderate; p. 9)
Management Roles
58. Mentoring is primarily associated with the management function of _____________.
a. planning
b. organizing
c. leading
d. controlling
(c; difficult; p. 13)
59. __________ developed a categorization scheme for defining what managers do, consisting of 10 different but highly interrelated roles.
a. Henri Fayol
b. Henry Ford
c. Henry Mintzberg
d. Henry Morris
(c; moderate; p. 10)
60. According to Mintzberg's management roles, the _____________ roles are those that involve people and other duties that are ceremonial and symbolic in nature.
a. informational
b. interpersonal
c. technical
d. decisional
(b; easy; p. 10)
61. The roles of disseminator, figurehead, negotiator, liaison, and spokesperson are more important at the __________ levels of the organization.
a. lower
b. middle
c. higher
d. supervisory
(c; moderate; p. 11)
62. Which of the following is not an example of a decisional role according to Mintzberg?
a. spokesperson
b. entrepreneur
c. disturbance handler
d. resource allocator
(a; moderate; p. 11)
63. A human resource manager attending a local Society for Human Resource Management meeting would be functioning in which role?
a. informational
b. leader
c. liaison
d. disseminator
(c; moderate; p. 11)
64. A finance manager who reads the Wall Street Journal on a regular basis would be performing which role?
a. figurehead
b. monitor
c. disseminator
d. interpersonal
(b; moderate; p. 11)
65. The _____________ role is more important for lower-level managers than it is for either middle- or top-level managers.
a. leader
b. entrepreneur
c. spokesperson
d. disseminator
(a; difficult; p. 11)
66. Many of Mintzberg's roles align with the basic functions of management. For example, the _____________ role is a part of planning.
a. figurehead
b. leader
c. liaison
d. resource allocation
(d; moderate; p. 11)
67. The emphasis that managers give to various roles seems to be based on their _____________.
a. organizational level
b. tenure with the organization
c. experience in their field
d. personality
(a; easy; p. 11)
68. Which of the following is not an example of an interpersonal role according to Mintzberg?
a. figurehead
b. leader
c. liaison
d. spokesperson
(d; difficult; p.11)
69. According to Mintzberg's management roles, the ______________ roles involve receiving, collecting, and disseminating information.
a. interpersonal
b. informational
c. technical
d. decisional
(b; difficult; p. 11)
70. All of the following are examples of informational roles according to Mintzberg except ____________.
a. liaison
b. monitor
c. disseminator
d. spokesperson
(a; difficult; p. 11)
71. Which of the following is not an example of a decisional role according to Mintzberg?
a. spokesperson
b. entrepreneur
c. disturbance handler
d. resource allocator
(a; moderate; p. 11)
72. Many of Mintzberg's roles align with the basic functions of management. For example, all three interpersonal roles are part of the _____________ function.
a. organizing
b. planning
c. leading
d. controlling
(c; moderate; p. 11)
73. According to the textbook, all of the following are managerial roles that are more important at the higher levels of the organization except ________________.
a. leader
b. disseminator
c. figurehead
d. negotiator
(a; difficult; p. 11)
Management Skills
74. The three essential managerial skills put forth by Katz include _____________.
a. technical, human, and empirical
b. human, empirical, and conceptual
c. technical, interpersonal, and controlling
d. technical, human, and conceptual
(d; moderate; p. 12)
75. Understanding building codes would be considered a _____________ skill for a building contractor.
a. human
b. technical
c. conceptual
d. empirical
(b; easy; p. 12)
76. Which of the following is true concerning technical and managerial skills?
a. Human skills and technical skills remain equally important as managers move to higher levels.
b. Technical-skill needs remain necessary and human skills decrease as managers move to higher levels.
c. Human skills remain necessary and technical-skill needs decrease as managers move to higher levels.
d. Both human-skill and technical-skill needs decrease as managers move to higher levels.
(c; difficult; p. 12)
77. Managers with good __________ are able to get the best out of their people.
a. human skills
b. conceptual skills
c. technical skills
d. visual skills
(a; easy; p. 12)
78. Technical skills include _______________.
a. knowledge of and efficiency in a certain specialized field
b. knowledge of and proficiency in a certain specialized field
c. knowledge of and interest in a general field of endeavor
d. skill in and proficiency in a certain specialized field
(b; difficult; p. 12)
79. The ability to work well with other people, both individually and in a group, use ________________.
a. technical skills
b. behavioral skills
c. planning skills
d. human skills
(d; moderate; p. 12)
80. Which of the following types of skills are described with terms such as abstract situations and visualization?
a. interpersonal
b. human
c. technical
d. conceptual
(d; moderate; p. 12)
81. Which one of the following phrases is best associated with managerial conceptual skills?
a. decision making
b. communicating with customers
c. using information to solve business problems
d. product knowledge
(c; moderate; 13)
82. Which of the following skills are more important at lower levels of management, as these managers are dealing directly with employees doing the organization's work?
a. human
b. technical
c. conceptual
d. empirical
(b; easy; p. 12)
What Is an Organization?
83. An organization is ______________.
a. the physical location where people work
b. a collection of individuals working for the same company
c. a deliberate arrangement of people to accomplish some specific purpose
d. a group of individuals focused on profit-making for their shareholders
(c; moderate; p. 16)
84. One of the common characteristics of all organizations is ____________ , which is typically expressed in terms of its goals.
a. its people
b. its goals
c. its systematic structure
d. its purpose
(d; moderate; p. 16)
85. One of the common characteristics of all organization is _____________, which clarifies members' work relationships.
a. its people
b. its goals
c. its deliberate structure
d. its purpose
(c; moderate; p. 16)
86. A deliberate arrangement of people to accomplish some specific purpose is
a. a structure.
b. a process.
c. an organization.
d. an assembly operation.
(c; difficult; p. 16)
87. A difference between traditional organizations and new organizations is that the new organizations will be more
a. stable.
b. command oriented.
c. rule oriented.
d. dynamic.
(d; moderate; p. 17)
The Universality of Management
88. Universality of management means that _____________
a. all managers in all organizations perform the four management functions
b. all managers in all organizations can perform their job the same way
c. all organizations can hire any manager to perform the management jobs
d. any manager can work in any organization and perform any management job
(a; difficult; p. 18)
89. We have a vested interest in improving the way organizations are managed because _________________.
a. we want the organization to be functioning when our education is completed
b. we interact with organizations every single day of our lives
c. if organizations don't improve we won't have a place to work in the future
d. organizations supply inputs to other organizations
(b; difficult; p. 18)
90. Organizations that are well managed ____________.
a. choose the best suppliers for their products
b. compete on an international basis because they have the best products
c. always have the lowest-cost products
d. develop a loyal customer base, grow, and prosper
(d; moderate; p. 18)
Rewards and Challenges of Being a Manager
91. Being a manager in today's dynamic workplace ______________.
a. provides numerous rewards and rapid advancement
b. can be a tough and thankless job
c. offers few challenges, short workweeks, and high pay
d. provides clear work rules, permanent jobs, and flexible work hours
(b; moderate; p. 20)
92. A manager's success is typically _______________.
a. dependent on how hard the manager works
b. how closely the manager supervises the employees
c. based on how skilled the manager is at the technical elements of the job
d. dependent on others' work performance
(d; easy; p. 19)
93. The most important work of an organization is creating a work environment _______________.
a. that is safe and well-lit for the employees to be able to see
b. that is a clean and a friendly place to work
c. in which organizational members can do their work to the best of their ability and the organization can achieve its goals
d. that their suppliers like to provide inputs for and their customers like to purchase the outputs
(c; moderate; p. 19)
94. Managers often ______________.
a. go by the rules established by the organization and are not allowed to make their own decision
b. change their career path during their work life
c. have an opportunity to think creatively and use their imagination
d. have to depend on their employees for guidance in dealing with a superior
(c; difficult; p. 19)
WHY STUDY MANAGEMENT?
95. Which of the following best describes the concept that management is needed in all types and sizes of organizations, at all organizational levels, in all organizational work areas, and in all organizations, no matter the country in which they're located?
a. the partiality of management
b. the segmentation of management
c. the universality of management
d. the cultures of management
(c; moderate; p. 18)
MANAGING YOUR CAREER
96. According to the boxed profile, "Managing Your Career," the U.S. Bureau of Labor Statistics estimates ______________ growth in all executive, administrative, and managerial jobs through the year 2008.
a. 1 to 9 percent
b. 10 to 20 percent
c. 25 to 35 percent
d. 45 to 65 percent
(b; difficult; p. 18)
97. According to the boxed profile, "Managing Your Career," in which of the following fields is it expected that growth in executive, administrative, and managerial jobs will occur?
a. manufacturing
b. large organizations
c. health care services
d. law enforcement
(c; moderate; p. 18)
98. All of the following are mentioned in the boxed profile, "Managing Your Career," as areas in which the demand for managers will be high except_______________.
a. small-sized organizations
b. traditional manufacturing
c. medium-sized organizations
d. health care services
(b; moderate; p. 18)
SCENARIOS AND QUESTIONS
For each of the following choose the answer that most completely answers the question.
WHO ARE MANAGERS?
Managerial Basic Training (Scenario)
Imagine thatyour marketing company has just merged with a manufacturing organization. You have been asked to help provide some "basic" managerial training to the engineers in the research and development unit of the new sister company. Your boss has asked to see an overview of materials that you will be providing the engineers to make sure you are covering the necessary issues.
99. Now that both companies are merged and are a systematic arrangement of people set to accomplish a specific purpose, they could be described as a(n) _____________.
a. business unit
b. multinational company
c. organization
d. holding company
(c; easy; p. 16)
100. One of the first things the engineers need to learn is that _____________ are the people who direct the activities of others in an organization.
a. directors
b. managers
c. subordinates
d. line workers
(b; moderate; p. 5)
