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Saturday, July 31, 2010

HRM611 solved mcq with ref

All of the following are barriers to good cross-cultural relations EXCEPT: 
 

Perceptual expectations 
Different norms and codes of conduct 
Stereotypes 
Speaking more than one language                *56 

 

REF HO Page 56

Barriers to cross-cultural relations:

There are several factors that create problems in developing smooth cross-cultural relations, including communication problems. In this lesson we will focus on those barriers or handicaps which become hindrance in the way of developing better interpersonal cross-cultural relationships.

A. Perceptuel Expectations

B. Ethnocentrism

C. Intergroup Rather than Interpersonal Relationships

D. Stereotypes in Intergroup Relations

E. Different Norms and Codes of Conduct

F. Unintentional Micro-Inequities (use of thumb for OK)

 

Employees who endeavor to ensure the proper, effective and efficient use of organizational resources have: 
 

Professional values                *124

Democratic values 
Ethical values 
People values 

 

REF HO Page 124

Professional values

Serving with competence, excellence, efficiency, objectivity and impartiality comes under professional values. Employees shall Endeavour to ensure the proper, effective and efficient use of organizational resources.