MGT613
1. Who introduced the use of statistical control charts for monitoring production?
a) G.S. Radford
b) Walter Shewhart
c) Frederick Taylor
d) Kaoru Ishikawa
2. Which of the following quality gurus advocated the "cost of quality" concept?
a) Edwards. Deming
b) Joseph Juran
c) Kaoru Ishikawa
d) Philip Crosby
3. If you go to dine out at McDonalds and you observe a very cool and pleasant atmosphere over there. It depicts which of the following dimensions of quality?
a) Performance
b) Aesthetics
c) Reliability
d) Conformance
4. Mr. Ali purchased a TV set. After a period of a year, the picture quality started deteriorating. He went to the company and complained. The company responded subsequently. Which of the following dimensions of quality would come into play?
a) Reliability
b) Conformance
c) Serviceability
d) Aesthetics
5. Which of the following reflects the meaning of the word "Poka –Yoke"?
a) Mistake proof
b) Low quality
c) Defective
d) Expensive
6. Which one of the following denotes QFD?
a) Quality Function Development
b) Quality Foundation Development
c) Quality Foundation Deployment
d) Quality Function Deployment
7. Which of the following terms best defines the nature of Total Quality Management?
a) An art
b) A philosophy
c) A science
d) A social activity
8. Which of the following terms reflects Japanese view of continuous improvement?
a) Kaizen
b) Poka-yoke
c) Six sigma
d) Control limits
9. Which of the following is NOT an element of TQM?
a) Leadership
b) Perceived quality
c) Employee empowerment
d) Customer focus
10. Which of the following is an example of appraisal cost?
a) Rework costs
b) Returned goods
c) Testing labs
d) Quality improvement programs
11. Warranty cost is an example of which of the following?
a) Internal failure cost
b) External failure cost
c) Prevention cost
d) Appraisal cost
12. Refer to the stage of PDCA (Plan, Do, Check, Act) cycle that involves evaluating the improvement plan.
a) Plan
b) Do
c) Check
d) Act
13. Which of the following refers to a continuous measurement of an organization's products and processes against a company recognized as a leader in that industry?
a) Benchmarking
b) Gap analysis
c) Statistical process control
d) Continuous improvement
14. Which of the following is the focus of statistical process control?
a) Determining the efficiency of an operations system
b) Measuring the amount of re-work required to rectify faulty goods
c) Identifying the security needs of an operations system
d) Measuring and controlling process variations
15. Which of the following is a measure of how closely a product or service meets the specifications?
a) Quality of Conformance
b) Continuous improvement
c) Competitive benchmarking
d) Statistical process control
