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Monday, January 18, 2010

MGT502 Solved MCQs MANAGEMENT AND LEADERSHIP

    MULTIPLE CHOICE  

    1. When managers are asked to describe their most frequent problems, they often describe __________ problems.

    1. technology
    2. people
    3. equipment
    4. time management
    5. location

(b; Moderate; p.1) 

2. Until the late 1980s, business school curricula emphasized the _______ aspects of management.

    1. ethical
    2. people
    3. technical
    4. human
    5. global

(c; Easy; p.1) 

    3. Over the past two decades, business schools have added required courses on people skills to many of their curricula. Why have they done this?

     a. managers no longer need technical skills in subjects such as economics and accounting to succeed

    b. there is an increased emphasis in controlling employee behavior in the workplace

    c. managers need to understand human behavior if they are to be effective

    d. these skills enable managers to effectively lead human resources departments

    e. a manager with good people skills can help create a pleasant workplace

    (c; Moderate; p. 1-2) 

    4. The director of leadership at MIT's Sloan School of Management said that technical skills may be enough to get MBA students by in their first few years, but then _______ skills distinguish those whose careers soar.

    1. quantitative
    2. economic
    3. accounting and finance
    4. leadership and communication
    5. computer

(d; Moderate; p.2) 

5. A national study of the U.S. workforce found that one of the main reasons people like their jobs is

    1. wages
    2. supportiveness of the work environment
    3. fringe benefits
    4. location
    5. technology

(b; Moderate; p.2) 

6. Companies with reputations as good places to work

    1. can generate superior financial performance
    2. seldom have good managers
    3. place little emphasis on interpersonal skills
    4. consistently offer flextime
    5. pay higher wages

(a; Easy; p.2)

    7. Which of the following is most likely to be a belief held by a successful manager?

    a. Technical knowledge is all that is needed for success.

    b. It is not essential to have sound interpersonal skills.

    c. Technical skills are necessary, but insufficient alone for success.

    d. Effectiveness is not impacted by human behavior.

    e.  Technical skills do not influence efficiency.

    (c; Easy; p. 2) 
     

    The Field of Organizational Behavior

8. An OB study would be least likely to be used to focus on which of the following problems?

    a. an increase in absenteeism at a certain company

    b. a fall in productivity in one shift of a manufacturing plant

    c. a decrease in sales due to growing foreign competition

    d. an increase in theft by employees at a retail store

    e. excessive turnover in volunteer workers at a non-profit organization

    (c; Challenging; p. 2) 

    9. ______ is a field of study that investigates the impact that individuals, groups, and structure have on behavior within organizations for the purpose of applying such knowledge toward improving an organization's effectiveness.

    1. Organizational development
    2. Human Resources Management
    3. Organizational behavior
    4. People management
    5. Corporate strategy

(c; Easy; p. 2) 

10. What are the three primary determinants of behavior that organizational behavior focuses upon? 

      a. profit structure, organizational complexity, job satisfaction

      b. individuals, profit structure, and job satisfaction

      c. individuals, groups, and job satisfaction

      d. groups, structure, and profit structure

      e. individuals, groups, and structure

Complementing Intuition With Systematic Study 

    11. In order to predict human behavior, it is best to supplement your intuitive opinions with information derived in what fashion?

    a. common sense

    b. direct observation

    c. systematic inquiry

    d. speculation

    e. organizational theory

    (c; Moderate; p. 3) 

    12. Which of the following is a reason that the study of organizational behavior is useful?

    a. Human behavior does not vary a great deal between individuals and situations.

    b. Human behavior is not random.

    c. Human behavior is not consistent.

    d. Human behavior is rarely predictable.

    e. Human behavior is often not sensible.

    (b; Easy; p. 3) 
     
     

    Contributing Disciplines to the OB Field 

    13. Organizational behavior is constructed from all of the following disciplines except _____.

    a. physics

    b. psychology

    c. anthropology

    d. sociology

    e. social psychology

    14. Psychology's major contributions to the field of organizational behavior have been primarily at what level of analysis?

    a. the level of the group

    b. the level of the individual

    c. the level of the organization

    d. the level of the culture

    e. the level of interacting groups

    (b; Moderate; p. 4) 

Ability 

    15.  Which of the following statements is true about the term "ability", as it is used in the field of organizational behavior?

    a. It refers to an individual's willingness to perform various tasks

    b. It is a current assessment of what an individual can do

    c. It refers exclusively to intellectual skills

    d. It refers exclusively to physical skills

    e. It is a prediction of future aptitude based on current attitudes

    (b; Moderate; p. 14)  

    16.  Which one of the following words is the best synonym for "ability", as the term is used in organizational behavior?

    a. motivation

    b. capacity

    c. experience

    d. intellect

    e. wisdom

    (b; Challenging; p. 14) 

    17. An employee has abilities that far exceed the requirements of the job. Which of the following predictions about that employee is most likely to be true?

    a. The employee's performance may be adequate, but accompanied by declines in job satisfaction.

    b. The employee's performance is likely to be far above what is required.

    c. The employee's job satisfaction is likely to be low.

    d. The employee's job satisfaction is likely to be high.

    e. The employee's abilities will deteriorate until they match what is required for the job.

    (a; Moderate; p. 15) 
     

    18. You are the new human resources manager for a design and manufacturing firm. Overall, job performance is adequate, but the company has experienced high rates of turnover. A high percentage of employees have quit and taken other jobs. In the exit interviews, you find the most common complaint is that they are frustrated in their jobs. This scenario gives rise to the suspicion that there are problems in this firm with _____.

      a. ability-job fit

      b. negative reinforcement

      c. adequate reinforcement

      d. disciplinary measures

      e. training

(a; Easy; p. 15) 
 
 Attitudes 

    19.  Which of the following is the best definition of attitude?

    a. Attitudes indicate how one will react to a given event.

    b. Attitudes are the yardstick by which one measures one's actions.

    c. Attitudes are the emotional part of an evaluation of some person, object or event.

    d. Attitudes are evaluative statements of what one believes about something or someone.

    e. Attitudes are a measure of how the worth of an object, person or event is evaluated.

    (d; Moderate; p. 15) 

    20. The belief that "violence is wrong" is an evaluative statement. Such an opinion constitutes the _____ component of an attitude.

    a. cognitive

    b. affective

    c. reflective

    d. behavioral

    e. reactive

    (a; Moderate; p. 16) 

    21. The _____ component of an attitude is the emotional or feeling component of that attitude.

  1. affective
  2. cognitive
  3. behavioral
  4. evaluative
  5. reaffective

    TRUE/FALSE

 

    22. Although managers must be technically competent, technical knowledge is often not enough for success.

(True; Moderate; p. 2) 

    23. Companies with reputations as good places to work improve retention, but seldom generate improved financial performance.

(False; Moderate; p. 2) 

    24. Cognitive dissonance explains the linkage between attitudes and behavior.

    (True; Easy; p. 18) 

    25. The desire to reduce dissonance between attitude and behavior is in general not moderated by outside factors.

    (False; Moderate; p. 18) 

    26. If the elements creating dissonance are relatively unimportant, the pressure to correct this imbalance will be low.

    (True; Easy; p. 18)