| ||
| ||
| command | ||
| social | ||
| job | ||
| authority | ||
|
| ||
| Most people assume that a police officer should behave in a lawful manner, and not show any favoritism to any particular group, and do their best to uphold the law. What term is used for this kind of belief? | ||
| a role perception | ||
| a role expectation | ||
| a norm identity | ||
| a norm | ||
| a norm violation | ||
|
| ||
| People who control the outcomes of a group through their power tend to be perceived as ________. | ||
| low status | ||
| high conformists | ||
| deviants | ||
| high status | ||
| highly anonymous | ||
|
| ||
| Your organization is considering the use of team decision making. You have read the literature on decision making and are trying to inform your manager about the advantages and disadvantages of group decision making. You should expect a weakness of group decision making to be ________. | ||
| employees will be less accepting of the group decision | ||
| less complete knowledge | ||
| more time will be used to make the decision | ||
| decreased risky shift | ||
| the decision will probably be a lower-quality decision | ||
|
| ||
| Your managers are located in Taiwan, India, Brazil, and the United States. Which group decision-making technique seems most reasonable for your situation? | ||
| a brainstorming session | ||
| an interacting groups method | ||
| an electronic meeting | ||
| a nominal group | ||
| a postal service interaction | ||
|
| ||
| Which of the following helps explain the current popularity of teams? Teams ________. | ||
| are a way to better utilize employee talents | ||
| promote socialization | ||
| are easier to manage | ||
| are very efficient | ||
| are less expensive | ||
|
| ||
| Your company has recently landed a contract to design and manufacture a new state-of-the-art electronic device for the military. This will be a very complex project, requiring many different types of skills. Which of the following types of teams is most suited for the project? | ||
| cross-functional | ||
| virtual | ||
| self-managed | ||
| problem-solving | ||
| task-resolution | ||
| Teams require individuals with high scores on all of the following personality characteristics except ________. | ||
| agreeableness | ||
| extroversion | ||
| emotional stability | ||
| conscientiousness | ||
| introversion | ||
|
| ||
| You find that in a team situation you prefer to be the one who examines details and is concerned with enforcing rules and regulations. Your role is that of the ________. | ||
| promoter | ||
| maintainer | ||
| resource allocator | ||
| linker | ||
| controller | ||
|
| ||
| ________ defines how job tasks are formally divided, grouped, and coordinated. | ||
| Work specialization | ||
| Organizational structure | ||
| Organizational behavior | ||
| Departmentalization | ||
| Matrix departmentation | ||
|
| ||
| Leadership is best defined as ________. | ||
| keeping order and consistency in the midst of change | ||
| implementing the vision and strategy provided by management | ||
| the ability to influence a group in goal achievement | ||
| coordinating and staffing the organization and handling day-to-day problems | ||
| not a relevant variable in modern organizations | ||
|
| ||
| If behavioral leadership theories are correct, then ________. | ||
| leadership skills can be taught through training | ||
| leadership behaviors are consistent | ||
| leaders are born with leadership behaviors | ||
| leaders' behavior should be altered | ||
| women generally make better leaders than men | ||
|
| ||
| Which of the following theories argues that because of time pressures, leaders establish a special relationship with a small group of their subordinates? | ||
| contingency | ||
| leader-member exchange | ||
| path-goal | ||
| expectancy | ||
| managerial grid | ||
|
| ||
| Which of the following is NOT a characteristic of charismatic leaders? | ||
| sensitivity to follower needs | ||
| willingness to take personal risks to achieve their vision | ||
| providing rewards | ||
| vision | ||
| exhibiting behaviors that are out of the ordinary | ||
|
| ||
| The author of the text would be most likely to disagree with which of the following statements regarding charismatic leaders? | ||
| Charismatic leaders are skilled at articulating appealing visions for their organizations. | ||
| Charismatic leaders are known for conveying new sets of values to their followers. | ||
| Charismatic leaders are better at describing positive behaviors than demonstrating those behaviors in practice. | ||
| Charismatic leaders typically communicate high performance expectations of their followers. | ||
| Charismatic leaders routinely express confidence that followers can attain established goals. | ||
|
| ||
| Power can be defined as ________. | ||
| downward influence on one's followers | ||
| upward influence on one's leaders | ||
| the ability to influence the behavior of others | ||
| the actualization of the dependency of others | ||
| congruence between the goals of the leader and those being led | ||
|
| ||
| Which of the following statements is true concerning power? | ||
| Trust and mistrust affect the expression of power. | ||
| To be effective, power must be actualized.
| ||
| Power requires some congruence between the goals of the leader and those being led. | ||
| In order to have power, a person must impose their control over others. | ||
| A person can have power over you only if he or she controls something you desire. | ||
|
| ||
| You know that the vice president of your region has the authority to accept or reject your report. This is part of his ________ power. | ||
| coercive | ||
| expert | ||
| personal | ||
| legitimate | ||
| reward | ||
|
| ||
| Your physician has advised you to take a series of medications. You comply because of her ________ power. | ||
| formal | ||
| expert | ||
| information | ||
| referent | ||
| personal | ||
|
| ||
| Activities that influence the distribution of advantages and disadvantages within an organization are known as ________. | ||
| political behaviors | ||
| interactive initiatives | ||
| human resources | ||
| sexual harassment | ||
| influential power moves | ||
| The ________ view of conflict argues that conflict is a natural and inevitable outcome in any group. | ||
| interactionist | ||
| traditional | ||
| human resources | ||
| functional | ||
| human relations | ||
|
| ||
| It seems that your work group is in conflict much of the time. One colleague has suggested that you, as the supervisor, are responsible for eliminating the conflict so that your work group can function harmoniously. Another colleague has suggested that conflict is good for stimulating creativity and productivity within the work environment. You are unsure about whether you should try to eliminate the conflict within your group or learn to deal with it positively. You have decided to accept conflict as a natural occurrence and deal with it. You are supporting | ||
| the traditional view. | ||
| the behavior modification view. | ||
| the interactionist view. | ||
| the human relations view. | ||
| the positivistic view. | ||
|
| ||
| When one party is willing to sacrifice in order to maintain the relationship, this type of intention is called ________. | ||
| accommodating | ||
| competing | ||
| compromising | ||
| collaborating | ||
| sacrificing | ||
|
| ||
| Trying to make someone else accept blame for a problem is an example of ________. | ||
| competing | ||
| accommodating | ||
| collaborating | ||
| avoiding | ||
| compromising | ||
|
| ||
| Conflict is constructive when it ________. | ||
| encourages curiosity among group members | ||
| improves the quality of decisions | ||
| stimulates creativity and innovation | ||
| fosters an environment of self-evaluation and change | ||
| all of the above | ||
|
| ||
| Conflict is dysfunctional when it ________. | ||
| provides a means for expressing frustration | ||
| leads to change | ||
| reduces group cohesiveness | ||
| provides a medium to release tension | ||
| fosters an environment of self-evaluation | ||
|
| ||
| Your company decides to establish southern, Midwestern, western, and eastern zones of operation. Based on this expansion, you decide to implement ________ departmentalization. | ||
| matrix | ||
| area | ||
| geography | ||
| customer | ||
| regional | ||
|
| ||
| The basis by which jobs are grouped together is termed ________. | ||
| social clustering | ||
| departmentalization | ||
| centralization | ||
| bureaucracy | ||
| specialization | ||
|
| ||
| In an organization that has high centralization, ________. | ||
| all top-level officials are located within the same geographic area | ||
| action can be taken more quickly to solve problems | ||
| new employees have a great deal of legitimate authority | ||
| top managers make all the decisions and lower-level managers merely carry out directions | ||
| the corporate headquarters is located centrally to branch offices | ||
| When today's large organizations use the virtual structure, they frequently use it to | ||
| outsource manufacturing. | ||
| reduce organizational flexibility. | ||
| improve customer satisfaction levels. | ||
| reduce labor costs. | ||
| acquire more companies. | ||
| | ||
| ________ is characterized by a low degree of departmentalization, wide spans of control, authority centralized in a single person, and little formalization | ||
| Bureaucracy | ||
| Centralized structure | ||
| Matrix organization | ||
| Team structure | ||
| Simple structure |
