Management Yesterday and Today
http://groups.google.com/group/vuZs
1. Which of the following is not a reason why the division of labor enhances productivity?
a. It increases worker skill and dexterity.
b. It saves time lost in changing tasks.
c. It encourages labor-saving inventions.
d. It requires strict management control over worker time and motion.
(d; moderate; p. 28)
2. An example of early uses of the functions of management is the _______________.
a. development of gunpowder
b. arsenal of Venice where ships were built
c. Artist's Revolution in 1803
d. War of 1812
(b; moderate; p. 28)
3. In Wealth of Nations, Adam Smith described the breakdown of jobs into narrow and repetitive tasks and called this ______________.
a. assembly lines
b. work denomination
c. division of labor
d. greatest common factor of work
(c; challenging; p. 28)
4. Which of the following was a major result of the Industrial Revolution?
a. cottage industry
b. water power
 |
| http://groups.google.com/group/vuZs |
| Visit this group |
c. factory manufacturing
d. critical thinking
(c; challenging; p. 29)
SCIENTIFIC MANAGEMENT
5. Frederick Taylor performed most of his work in _______________.
a. grape vineyards in California
b. steel companies in Pennsylvania
c. auto assembly plants near Detroit
d. cotton gins in Alabama
(b; easy; p. 30)
6. Before Taylor, which of the following approaches was used to establish guidelines for an individual's work?
a. scientific analysis
b. rule-of-thumb method
c. process distillation
d. mathematical modeling
(b; easy; p. 30)
7. Frederick Taylor advocated which of the following management principles?
a. Work and responsibility should be divided almost equally between managers and workers.
b. Workers should perform all work, while management should maintain responsibility for the work performed.
c. Managers should perform more work that workers, because managers are generally more skilled.
d. Workers can be highly productive even if they are randomly selected for a job.
(a; moderate; p. 31)
8. Frank and Lillian Gilbreth's work began in the area of _________________.
a. laying bricks
b. cutting lumber
c. installing rudimentary electrical wiring
d. assembly lines
(a; easy; p. 31)
9. Frank and Lillian Gilbreth were the first researchers to utilize motion pictures to the study of _____________.
a. reactions of workers in group settings
b. hand-and-body motions
c. workers reactions to pay increases
d. groups of workers in tense situations where they are assigning each other tasks
(b; moderate; p. 31)
10. Which of the following phrases is most associated with scientific management?
a. management relations
b. one best way
c. supply and demand
d. quality control
(b; moderate; p. 31)
11. The primary issue that motivated Taylor to create a more scientific approach to management was ______________.
a. worker efficiency
b. worker effectiveness
c. worker absenteeism and turnover
d. workplace safety
(a; moderate; p. 30)
12. Probably the best-known example of Taylor's scientific management was the ______________ experiment.
a. horseshoe
b. pig iron
c. blue collar
d. fish tank
(b; moderate; p. 30)
13. Based on his scientific management principles, Taylor suggested which of the following pay principles?
a. monthly salary
b. monthly salary with bonus
c. seniority pay
d. incentive pay
(d; difficult; p. 31)
14. A "therblig" concerns what scientific management workplace issue?
a. optimum temperature for workplace efficiency
b. basic hand motions
c. optimum speed for basic motions
d. weight/movement ratios
(b; moderate; p. 32)
GENERAL ADMINISTRATIVE THEORY
15. General administrative theory focuses on ________________.
a. the entire organization
b. managers and administrators
c. the measurement of organizational design relationships
d. primarily the accounting function
(a; easy; p. 32)
16. General administrative theorists devoted their efforts to _________________.
a. developing mathematical models to improve management
b. improving the productivity and efficiency of workers
c. making the overall organization more effective
d. emphasizing the study of human behavior in organizations
(c; moderate; p. 32)
17. Fayol was interested in studying ___________, whereas Taylor was interested in studying ________.
a. senior managers; effective managers
b. all managers; first-line managers
c. bureaucratic structures; chains of command
d. administrative theory; macroeconomics
(b; difficult; p. 32)
18. Which of the following is not one of Fayol's principles of management?
a. division of work
b. unity of command
c. discipline
d. equality
(d; difficult; p. 32)
19. According to Weber's ideal bureaucracy, ______________ occurs when employees are placed in jobs based on technical qualifications.
a. career orientation
b. authority hierarchy
c. impersonality
d. formal selection
(d; moderate; p. 32)
20. Bureaucracy is defined as a form of organization characterized by __________________.
a. division of labor
b. clearly defined hierarchy
c. detailed rules and regulations
d. all of the above
(d; moderate; p. 32)
QUANTITATIVE APPROACH
21. The quantitative approach to management has also been referred to by which of the following names?
a. sales optimization
b. operations research
c. managerial theory
d. statistical reformulation
(b; easy; p. 34)
for more contents visit
http://groups.google.com/group/vuZs
22. The quantitative approach evolved from the development of mathematical and statistical solutions to ______________.
a. waiting line problems at fast-food restaurants in the 1960s
b. military problems in World War II
c. clogged telephone circuits during the 1930s
d. production management problems in the 1950s
(b; easy; p. 34)
23. The quantitative approach involves applications of _______________.
a. statistics, information models, and computer simulations
b. psychology testing, focus groups, and mathematics
c. optimization models, interviews, and questionnaires
d. surveys, strategic planning, and group problem solving
(a; moderate; p. 35)
24. Quantitative techniques have become less intimidating with the advent of _______________.
a. training of these techniques in college
b. digital image processing
c. sophisticated computer software
d. managers with better mathematical skills
(c; difficult; p. 35)
25. ______________ is a technique that managers use to improve resource allocation decisions.
a. Linear programming
b. Work scheduling
c. Economic order quantity modeling
d. Regression analysis
(a; moderate; p. 35)
26. Decisions on determining a company's optimum inventory levels have been significantly influenced by _________________.
a. linear programming
b. work scheduling
c. economic order quantity modeling
d. regression analysis
(c; moderate; p. 35)
27. Which of the following would not be associated with the quantitative approach to management?
a. information models
b. critical-path scheduling
c. systematic motivation of individuals
d. linear programming
(c; moderate; p. 35)
28. Each of the following represents a drawback to the quantitative approach except _________________.
a. managers are unfamiliar with quantitative tools
b. managers cannot relate easily to quantitative models
c. managers tend to be intimidated by quantitative tools
d. quantitative problems are more widespread than behavioral problems
(d; moderate; p. 35)
TOWARD UNDERSTANDING ORGANIZATIONAL BEHAVIOR
29. A company that sees its employees as the driving force behind the organization probably follows which managerial approach?
a. workplace diversity
b. organizational behavior
c. quantitative analysis
d. total quality management
(b; moderate; p. 36)
30. Which of the following is most closely associated with the organizational behavior approach to management?
a. bureaucracy
b. concern for employee motivation
c. scientific methodology
d. interdependent systems
(b; moderate; p. 36)
