Chapter 1 Introduction to Management and Organizations
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True/False Questions
A MANAGER'S DILEMMA
1. According to the discussion in a "A Manager's Dilemma," Tom Gegax believes that believes that helping employees balance personal and work lives will lead to increased performance.
(True; moderate; p. 3)
2. As CEO, Tom Gegax's managerial philosophies are likely to significantly impact whether his company achieves its goals.
(True; moderate; p. 10)
WHO ARE MANAGERS?
3. In order to be considered a manager, an individual must coordinate the work of others.
(True; moderate; p. 5)
4. Supervisors and foremen may both be considered first-line managers.
(True; moderate; p. 6)
WHAT IS MANAGEMENT?
5. The four contemporary functions of management are planning, organizing, leading, and controlling.
(True; easy; p. 9)
6. Effectiveness refers to the relationship between inputs and outputs.
(False; moderate; p. 7)
7. Whereas effectiveness is concerned with the means of getting things done, efficiency is concerned with the ends, or the attainment of organizational goals.
(False; difficult; p. 8)
8. According to the textbook, the goal of efficiency is to minimize resource costs.
(True; moderate; p. 7)
9. Efficiency is often referred to as "doing things right."
(True; moderate; p. 7)
WHAT DO MANAGERS DO?
10. When managers meet organizational goals, they are efficient and effective.
(False; difficult; p. 8)
11. Determining who reports to whom is part of the controlling function of management.
(False; easy; p. 9)
12. Directing and motivating are part of the controlling function.
(False; moderate; p. 9)
13. Fayol's management functions and Mintzberg's management roles are basically the same.
(False; moderate; p. 10)
14. The roles of figurehead, leader, and liaison are all interpersonal roles.
(True; difficult; p. 10)
15. Disturbance handler is one of Mintzberg's interpersonal roles.
(False; difficult; p. 10)
16. According to Mintzberg's management roles, the informational role involves receiving, collecting, and disseminating information.
(True; moderate; p. 10)
17. Mintzberg's resource allocation role is similar to Fayol's planning function.
(True; difficult; p. 11)
18. Resource allocation and disturbance handling are both considered decisional roles.
(True; moderate; p. 11)
19. A finance manager who reads the Wall Street Journal on a regular basis would be performing the figurehead role.
(False; moderate; p. 11)
20. Katz found that managers needed three essential skills: technical, human, and informational.
(False; difficult; p. 12)
21. Technical skills become less important as a manager moves into higher levels of management.
(True; moderate; p. 12))
22. Conceptual skills become less important as a manager moves into top management.
(False; easy; p. 12)
23. Interpersonal skills are described by terms such as abstract situations and visualization.
(False; moderate; p. 12)
24. Coaching and budgeting are skills closely related to the management function of leading.
(False; difficult; p. 13)
25. Budgeting is a skill that is related to both planning and controlling.
(True; moderate; p. 13)
26. In today's world, organizational managers at all levels and in all areas need to encourage their employees to be on the look-out for new ideas and new approaches.
(True; moderate; p. 16)
27. Only first-line managers and employees need to be concerned with being customer-responsive.
(False; moderate; p. 15)
28. Innovation is only important in high-tech firms.
(False; moderate; p. 16)
WHAT IS AN ORGANIZATION?
29. A distinct purpose is important in defining an organization.
(True; easy; p. 16)
30. A nontaxable organization, such as the United Way, cannot be considered an organization.
(False; moderate; p.16)
MULTIPLE-CHOICE QUESTIONS
For each of the following choose the answer that most completely answers the question.
INTRODUCTION
31. Which of the following statements regarding managers in today's world is accurate?
a. Their age range is limited to between 30 and 65.
b. The are found only in large corporations.
c. They can be found exclusively in for profit organizations.
d. The single most important variable in employee productivity and loyalty is the quality of the relationship between employees and their direct supervisors.
(d; easy; p. 4)
32. According to data collected by Catalyst, a nonprofit research group, _________ percent of corporate officers in Fortune 500 companies are women.
a. 55.3
b. 15.7
c. 39.7
d. 21.9
(b; moderate; p. 4)
WHO ARE MANAGERS?
33. Someone who works with and through other people by coordinating their work activities in order to accomplish organizational goals is ___________.
a. a very intelligent individual
b. a supervisor of production work
c. a manager
d. an operations supervisor
(c; easy; p. 5)
34. Managers who are responsible for making organization-wide decisions and establishing the plans and goals that affect the entire organization are _____________.
a. first-line managers
b. top managers
c. production managers
d. research managers
(b; easy; p. 5)
35. All levels of management between the supervisory level and the top level of the organization are termed _____________.
a. middle managers
b. first-line managers
c. supervisors
d. foremen
(a; easy; p. 6)
36. Executive vice president, president, managing director, chief operating officer, chief executive officer, or chairman of the board are positions associated with which of the following levels of management?
a. team leaders
b. middle managers
c. first-line managers
d. top managers
(d; easy; p. 6)
37. Agency head or plant manager is most likely associated with which of the following?
a. team leaders
b. middle managers
c. first-line managers
d. top managers
(b; moderate; p. 6)
38. The lowest level of management is ______________.
a. a nonmanagerial employee
b. a department of research manager
c. a vice president
d. a first-line manager
(d; easy; p. 5)
39 Supervisor is another name for whom?
a. team leaders
b. middle managers
c. first-line managers
d. top managers
(c; moderate; p. 6)
40. Managers with titles such as department head, project leader, plant manager, or division manager are _______________.
a. first-line managers
b. top managers
c. production managers
d. middle managers
(d; moderate; p. 6)
41. All levels of management between the supervisory level and the top level of the organization are termed _____________.
a. middle managers
b. first-line managers
c. supervisors
d. foremen
(a; easy; p. 6)
42. Division manager is associated with which of the following levels of management?
a. team leaders
b. middle managers
c. first-line managers
d. top managers
(b; moderate; p. 6)
WHAT IS MANAGEMENT?
43. _____________ is the process of getting activities completed efficiently and effectively with and through other people.
a. Leading
b. Management
c. Supervision
d. Controlling
(b; easy; p. 7)
44. The distinction between a managerial position and a nonmanagerial position is _______________.
a. planning the work of others
b. coordinating the work of others
c. controlling the work of others
d. organizing the work of others
(b; moderate; p. 7)
45. _____________ distinguishes a managerial position from a nonmanagerial one.
a. Manipulating others
b. Concern for the law
c. Increasing efficiency
d. Coordinating and integrating others' work
(d; moderate; p. 7)
46. An automobile manufacturer that increased the total number of cars produced at the same cost, but with many defects, would be _____________.
a. efficient and effective
b. increasing efficiency
c. increasing effectiveness
d. concerned with inputs
(b; difficult; p. 8)
47. Effectiveness is synonymous with _____________.
a. cost minimization
b. resource control
c. goal attainment
d. efficiency
(c; difficult; p. 8)
48. Efficiency refers to _____________.
a. the relationship between inputs and outputs
b. the additive relationship between costs and benefits
c. the exponential nature of costs and outputs
d. increasing outputs regardless of cost
(a; moderate; p. 7)
49. The management process functions consist of ______________.
a. planning, organizing, staffing, and directing
b. planning, organizing, leading, and directing
c. planning, organizing, leading, and staffing
d. planning, organizing, leading, and controlling
(d; moderate; p. 9)
50. In successful organizations, ______________.
a. low efficiency and high effectiveness go hand in hand
b. high efficiency and low effectiveness go hand in hand
c. high efficiency and high effectiveness go hand in hand
d. high efficiency and high equity go hand in hand
(c; moderate; p. 8)